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Frequently Asked Questions

WHAT IS KINGSVTU?

KingsVTU is your #1 Virtual Top Up portal for airtime, data and bills payment.

IS THERE A REGISTRATION FEE?

No. Usage of this portal is FREE. However, aside from AGENT (the free level), we have RESELLER and VIP. It is business wise to upgrade to any of these two with #200 or #500 respectively.

IS THERE A BONUS FOR REFERRAL?

Yes. Please visit https://kingsvtu.com/refer-and-earn/

HOW DO I FUND MY WALLET?

Login. Go to wallet, you will see your special Monnify/WEMA or Rolez Microfinance bank account for funding. Pay straight into the account from your bank app and it will reflect in your MAIN WALLET. You do not need to contact us before you fund your wallet. Note that Monnify charges #54 per wallet funding. Be smart, don’t fund in bits.

IF I MISTAKENLY SEND AN ORDER TO A WRONG NUMBER CAN IT BE REVERSED?

No. Contact the number you mistakenly sent the order to then encourage the person to pay. If the number is not in use then its a bad loss. Its best to avoid such errors

HOW DO I PREVENT HAVING ISSUES WITH GOTV, DSTV AND STARTIMES SUBSCRIPTIONS?

First, ensure the decoder is on. This is very important. Another thing, if you are paying for a different package from the existing one, the decoder might not show images instantly. If the decoder does not show images within 5minutes visit the official website of the cable company to confirm that your payment reflected in the payment history. Aside from doing this on their official websites, you should have their mobile apps for faster checks. Just use the IUC/Smart card number along with the clients name or registered phone number to run the checks.

If payment does not reflect, contact our support department.

However, if the payment shows in the history, you or your client will need to call Multichoice/Startimes. For more info: https://kingsvtu.com/2021/03/24/how-to-contact-gotv-dstv-and-startimes-for-subscriptions-challenges/

WHAT  SHOULD I DO IF I NEED TO PLACE AN ORDER BUT I DONT HAVE ACCESS TO INTERNET?

The SBR (special back room) department can be of help. The department is domiciled on 08035952201 (whatsapp/sms). Note that they operate their own prices and they will not process order unless payment is confirmed.

HOW DO I CONTACT MTN, GLO, AIRTEL AND 9MOBILE IN CASE OF CHALLENGES?

Click here for more info: https://kingsvtu.com/2021/03/25/how-to-contact-mtn-airtel-glo-and-9mobile/

 
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